Privacy Policy (Walking Tours Bookings)

1. Who we are

Business name: Langof City Tour
Address: Refstadsvingen 1, 0589 Oslo, Norway
Email: info@oslofreetour.com
Phone: 004748675017

Langof City Tour (“we”) is the data controller for your personal data.

2. What we collect

When you book a tour, we collect:
– Name
– Email address
– Phone number

We may also collect:
– Booking details (e.g., tour date/time, number of participants)
– Messages you send us (e.g., special requests or questions)

We do not intentionally collect special category data (e.g., health data). Please avoid sharing sensitive personal information in free-text fields.

3. Why we use your data (purposes) and our lawful bases

We process your personal data for the following purposes:

A) To manage your booking

What we do: confirm and manage your booking, provide customer support.
Lawful basis: Contract necessity – processing is necessary to perform the booking agreement or to take steps at your request before the booking is finalised.

B) Operational communications

What we do: send important practical updates (e.g., contact you if there are important changes (time/date/meeting point) or other practical tour-related information).
Lawful basis: Contract necessity – necessary to deliver the tour

We do not use your data for marketing.

4. Who we share data with

We do not sell or share your data.

We use the Amelia Booking plugin on our website to manage bookings and send confirmation emails. Booking data is stored on our website and is accessible to us and our website/hosting provider. Confirmation emails are sent via our website’s email delivery setup (mail service configured in Amelia).

5. How long we keep your data (retention)

We keep booking records in our booking/event system one year. Important: We aim to keep personal data only as long as needed for booking administration and to handle any follow-up questions. We review data periodically and delete it when it is no longer needed.

6. Your rights

You can ask us to:
– Access your data
– Correct your data
– Delete your data
– Restrict or object to certain processing

To make a request, email us at: info@oslofreetour.com
You can also complain to your data protection authority.

7. Photos on tours

We sometimes take situational group photos during the tour (where the tour/activity is the main subject) and may share some on our social media or booking platforms. If you do not want to appear in any photo, tell the guide at the start (or at any time) and we will respect this. If you later object to a published photo where you are identifiable, contact us and we will remove it. We do not photograph or publish situational group photos that feature children.

8. Security

We use appropriate technical and organisational measures to protect your personal data, including access controls and secure systems provided by our suppliers.

9. Changes to this notice

We may update this notice from time to time. The latest version will always be available on this page.